AL BURRAQUE CONSULTANCY & TRAINING

TERMS AND CONDITIONS

Effective date: September 28, 2026 | Last updated: October 15, 2026

These Terms and Conditions ("Terms") govern your access to and use of the Al Burraque mobile application and related services (the "Services"), and your enrollment in any course offered by Al Burraque Consultancy & Training ("Al Burraque", "we", "us", "our"), whether delivered Recorded, Live (online), or In-Person/Physical. By creating an account, registering for a course, or making a payment, you ("you", "Student", "Client") agree to be bound by these Terms. Please read them carefully before registering or signing. If you do not agree, do not register or use the Services.

1. Eligibility

You must be at least 18 years old to create an account and enroll in a course. By registering, you confirm that the information you provide is accurate and that you meet this requirement.

2. Account Registration and Security

• You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

• You must notify us promptly of any unauthorized use of your account.

• You agree to provide accurate, current, and complete information during registration and enrollment, including the certificate name used for certification purposes.

• We may suspend or terminate accounts that provide false information, as described in Section 12.

3. Courses, Enrollment, and Delivery Modes

Courses may be offered in Recorded, Live (online), and/or In-Person/Physical delivery modes, as indicated for each course. By enrolling, you select a delivery mode and agree to the terms specific to it, described below.

3.1 Recorded courses

• Access to recorded course content is granted for a limited period from the date your enrollment is unlocked (typically 48 days, or as otherwise stated for the specific course). Access automatically expires at the end of this period unless extended by Al Burraque at its discretion.

• You may request to convert ("upgrade") a paid Recorded enrollment to Live delivery, subject to an additional fee where applicable and Al Burraque's approval. Submitting an upgrade request does not itself change your access or delivery mode until Al Burraque confirms the conversion is complete.

3.2 Live and in-person courses

• Live class schedules, session times, and venue/meeting details are set by Al Burraque and communicated through the App.

• Online meeting (e.g. Zoom) links are made available shortly before each scheduled session and only to students who are enrolled, paid, and assigned to that class. Links are personal to you and must not be shared.

• For in-person sessions, hall/venue capacity is limited; enrollment in a specific batch is subject to availability, and Al Burraque may place you on a waiting list or offer an alternative batch if your preferred batch is full.

4. Fees, Invoicing, and Payment

• Course and registration fees are as displayed in the App or quoted to you at the time of registration. Al Burraque may offer discounts, promotional pricing, or gift-course pricing at its discretion.

• An invoice is generated automatically when you enroll. For Recorded courses, course content unlocks only once payment is confirmed in full. For Live and In-Person courses, your seat is confirmed once payment is received, subject to Section 3.2 above.

• Partial payments are accepted at Al Burraque's discretion; full course access and certificate eligibility remain conditional on the invoice being settled in full unless otherwise agreed in writing.

• Online payments are processed by our third-party payment gateway (Sadad). Al Burraque does not store your full payment card details.

• If a payment is reversed, charged back, or found to be fraudulent, Al Burraque may revoke your access to the course and any certificate already issued in connection with that enrollment, as described in Section 7.

5. Fees & Refunds

• Registration fees and course fees are strictly non-refundable and non-transferable once a seat is confirmed, except as expressly set out in this Section.

• Recorded courses: once a Recorded course enrollment has been paid and access has been granted, the fee is non-refundable, regardless of how much of the content has been viewed.

• Course non-commencement: if Al Burraque does not commence a registered Live or In-Person course within five (5) weeks from the date of registration/payment, you will be eligible for a refund of the amount paid. The refund will be processed after deducting any applicable card/payment-gateway processing charges.

• No other circumstance entitles you to a refund of Live or In-Person course fees once your seat is confirmed, except where required by applicable law or expressly agreed by Al Burraque in writing.

• This Section is Al Burraque's full refund policy and is also published as a standalone Refund & Cancellation Policy; where the two differ, the most recently updated version controls.

• To request a refund under this Section, email info@alburraqueconsultancy.com or call +974 7061 3193, stating your full name, enrollment/invoice number, and the course concerned.

6. Attendance and Certificate Eligibility

• A completion certificate is issued when all of the following are met: (a) the course fee is paid in full; (b) the course is completed — for a Recorded course, you have watched every lesson to the end in the App; for a Live (online) or In-Person course, the last class of your batch has taken place; for a Workshop, the workshop date has passed; and (c) you have passed the course's certificate test in the App, where the course has one. The App shows your progress towards each of these.

• You are expected to attend every class of a Live or In-Person course. Attending is the student's responsibility: a missed class is not repeated, and is not by itself a reason for a refund.

• Demo courses do not lead to a certificate. Al Burraque may also issue a certificate directly, for example for a course completed at the centre.

• A certificate confirms completion of the stated Al Burraque training course. It does not, by itself, constitute a certification issued by any third-party professional or accrediting body unless expressly stated on the certificate.

• A certificate may be revoked if the underlying enrollment payment is reversed, if it was issued in error, or if you are found to have violated these Terms in connection with that course, as described in Section 7.

7. Course Access, Suspension, and Revocation

• Access to paid course content is conditional on payment remaining valid and not reversed. Al Burraque may revoke access ("lock" the enrollment) if a payment is reversed, disputed, found fraudulent, or where these Terms are otherwise breached.

• If access is revoked, any certificate already issued for that enrollment may also be revoked.

• You may deactivate your own account at any time from Profile settings. Deactivation disables login but does not delete your historical enrollment, invoice, or certificate records, which we retain as described in our Privacy Policy.

8. Course Materials and Intellectual Property

• All study materials, handouts, recordings, transcripts, and digital resources provided as part of a course are the intellectual property of Al Burraque (or its licensors) and are provided solely for your personal, non-commercial use during your access period.

• You may not record, reproduce, redistribute, publicly display, or resell any course content or materials without Al Burraque's prior written consent.

9. Gifting Courses

• You may purchase a course as a gift for another person by providing their name, email, and phone number. You are responsible for the accuracy of the recipient's details.

• A gifted course is redeemed by the recipient using a unique gift code and signing in (or registering) with the email address provided at the time of gifting.

• Gift purchases follow the same non-refundable policy as Section 5.

10. AI-Powered Features

• The App includes AI-generated assistance (general support, onboarding guidance, and in-lesson video Q&A). These features are provided for convenience only, may occasionally produce inaccurate, incomplete, or out-of-date responses, and do not constitute professional, academic, or certification advice.

• Do not rely solely on AI-generated responses for decisions related to your enrollment, payments, or certification — contact Al Burraque staff directly for anything account-specific.

11. Acceptable Use

You agree to use the Services lawfully and in line with the rules below. Breach of this Section may lead to suspension or termination under Section 12.

11.1 Accounts

• Your account is personal to you. Do not share your login details, allow anyone else to use your account, or use someone else's account.

• Do not create multiple accounts to obtain discounts, gifts, or promotions you would not otherwise be entitled to.

• Do not sell, transfer, or trade your account or enrollment, except through the official Gift a Course feature.

11.2 Live sessions and course content

• Live class meeting links are personal to you. Do not share, publish, or forward them.

• Do not record, stream, copy, reproduce, redistribute, or resell any live session, recorded lesson, transcript, handout, or other course material without Al Burraque's written consent, and do not remove any copyright or proprietary notice.

11.3 AI assistants

• Do not try to extract the assistants' instructions or configuration, generate unlawful, harassing, hateful, or sexually explicit content, or send automated or excessive messages intended to disrupt the service or run up its costs.

11.4 Identity, payments, and technical misuse

• Do not use a certificate name, email, or phone number that is not genuinely yours (or a bona fide gift recipient's).

• Do not interfere with or manipulate the payment or invoicing system, submit false payment confirmations, or start a chargeback in bad faith for a course you have accessed.

• Do not attempt to gain unauthorized access to the Services, other users' data, or our systems; scrape or reverse-engineer the App; or introduce malware or otherwise disrupt the Services.

To report a violation, contact info@alburraqueconsultancy.com.

12. Suspension and Termination

• Al Burraque may suspend or terminate your account, with or without notice, if you breach these Terms, provide false information, engage in fraudulent payment activity, or misuse the Services.

• Termination does not entitle you to a refund except as set out in Section 5 or as required by law.

13. Data Protection

• By registering, you consent to Al Burraque using your contact details (phone/email) for official communication regarding class schedules, academic updates, payment/invoice notices, and emergency notifications.

• Full detail on what personal data we collect, why, who we share it with, and your rights over it is set out in our Privacy Policy, which forms part of these Terms.

14. Limitation of Liability

• Al Burraque will not be held responsible for any personal items lost, stolen, or damaged within Al Burraque's premises during in-person classes or visits.

• To the maximum extent permitted by applicable law, Al Burraque's total liability to you for any claim arising out of or relating to the Services shall not exceed the amount you paid to Al Burraque for the course giving rise to the claim in the twelve (12) months preceding the claim. Al Burraque shall not be liable for indirect, incidental, special, or consequential damages, including loss of income or opportunity. Course content is provided for educational purposes; Al Burraque does not guarantee any specific employment, salary, exam, or certification outcome from completing a course.

15. Changes to the Services and These Terms

We may modify, suspend, or discontinue any part of the Services at any time. We may also update these Terms from time to time; material changes will be notified through the App or by email. Continued use of the Services after changes take effect constitutes your acceptance of the revised Terms.

16. Governing Law and Disputes

These Terms are governed by the laws of the State of Qatar. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of the State of Qatar.

17. Contact Us

For questions about these Terms, contact:

Al Burraque Consultancy & Training

Doha, Qatar

Email: info@alburraqueconsultancy.com

Phone: +974 7061 3193 (24/7)