AL BURRAQUE CONSULTANCY & TRAINING
PRIVACY POLICY
Effective date: September 28, 2026 | Last updated: October 31, 2026
Al Burraque Consultancy & Training ("Al Burraque", "we", "us", or "our") provides professional training courses through the Al Burraque mobile application (the "App") and related web services (together, the "Services"). This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what choices and rights you have.
This Policy applies to students who use the App, and to the visitors and staff who use our website and administrative systems, where relevant.
1. Who We Are
Al Burraque Consultancy & Training is a training and consultancy provider based in Qatar, offering courses including but not limited to PMP, CFM, Primavera P6, AutoCAD, Revit, BIM, MS Office/Power BI/Python, and corporate training programs.
Registered address: Doha, Qatar
Contact for privacy matters: info@alburraqueconsultancy.com
2. Personal Data We Collect
We collect the following categories of personal data:
2.1 Account and profile information
Full name, email address, and phone number
The country you choose when you sign up. We use it to show prices and invoices in your currency: QAR in Qatar, USD in other countries.
Password (stored only as a one-way cryptographic hash — we never store or can see your actual password)
Profile photo, if you choose to upload one
If you sign in with Google or with Apple: your name and email address, as Google or Apple give them to us. With Apple this may be a private address that Apple creates for you ("Hide My Email"). We never receive your Google or Apple password. For an account made with Apple we keep a token from Apple, which we use only to tell Apple when you delete your account.
2.2 Enrollment and certification information
The name to be printed on your certificate
Course preferences, learning goals, profession, and experience level, collected during onboarding to personalize course recommendations
Your feedback after a training, if you choose to give it: stars for your trainer, for how clear the teaching was and for how useful the course was, whether you would recommend the course, and anything you write about what you liked and your suggestions. Only Al Burraque staff read it. It is never shown to other students or published.
2.3 Payment information
Invoice and payment records (amounts, dates, payment status, method)
We do not collect or store your card details. Online payments are processed directly by our payment gateway partner (Sadad); Al Burraque never sees or stores your full card number.
2.4 Communications and support
Messages you send to our in-app "Your Guide" assistant and in-lesson video Q&A assistant
Lead and enquiry information if you contact us via WhatsApp, Instagram, Facebook, our website, or in person, including campaign/source information if you arrived via an advertisement
2.5 Technical and usage information
Log-in activity, device/app version information, and general usage of course content (e.g. lesson progress) needed to operate the Services
If you allow notifications: the notification address (push token) of your device, so that we can send notifications to it
Error reports that the App sends when a screen fails: the error message, the screen, the App version, the device model and the operating system version. These reports do not carry your name or your account.
3. How We Use Your Data
We use personal data to:
Create and manage your account, verify your identity, and authenticate your log-in
Process enrollments, generate invoices, process payments, and issue and manage certificates
Deliver course content, track your access period for recorded courses, and manage live class scheduling and access to meeting links
Personalize course recommendations based on your stated goals and preferences
Improve our trainings and give our trainers feedback, using the feedback you choose to give after a training
Respond to support requests and operate the in-app AI assistants
Communicate with you about your account, enrollments, payments, and — where you have not opted out — promotional offers and course updates
Maintain business records required for accounting, audit, and legal compliance
Detect, investigate, and prevent fraud, abuse, or security incidents
4. AI Features and Your Data
The App includes AI-powered assistants ("Your Guide", which explains how the App works, and an in-lesson video Q&A assistant). When you use these features, your messages — and, for the video Q&A feature, an excerpt of the relevant lesson transcript — are sent to our AI provider, Google (Gemini API), to generate a response.
Do not include sensitive personal information (e.g. payment card numbers, ID numbers) in your messages to these assistants.
These assistants are provided for convenience and general guidance only. Responses may be inaccurate and are not a substitute for advice from Al Burraque staff or your course trainer.
5. Who We Share Data With
We do not sell your personal data. We share personal data only with the following service providers (sub-processors), each acting on our instructions and only to the extent necessary to provide the Services:
| Provider | Purpose | Data shared | Used for |
|---|---|---|---|
| Supabase, Inc. | Database hosting and file storage | Account data, enrollments, invoices, certificates, course content, uploaded profile photos | Every feature of the App |
| Google (Gemini API) | AI processing for in-app assistants | Messages you send to the assistants; for video Q&A, an excerpt of the lesson transcript with your question | Your Guide, in-lesson Q&A |
| Bunny Stream | Video hosting and streaming | Lesson and recording video files; time-limited playback links per viewer | Recorded lessons and recordings |
| Brevo | Transactional email delivery | Recipient email, name, and message content (codes, invoices, certificates) | Verification, password reset, notifications |
| Expo and Google (Firebase Cloud Messaging) | Delivery of notifications to your phone | The notification address (push token) of your device, and the title and text of each notification | Notifications about classes, recordings, offers and new batches |
| Sadad | Online payment gateway | Name, email, phone, invoice amount and reference; card details go directly to Sadad and are never received or stored by us | Online checkout |
| Render | Application hosting | All data sent between the App and our servers passes through the hosted application; it is not stored there | Every feature of the App |
We also share personal data with:
Regulators, courts, or authorities, where required by law
A successor entity, in the event of a merger, acquisition, or sale of all or part of our business
6. International Data Transfers
Some of the service providers listed in Section 5 may store or process data on servers located outside Qatar as part of delivering the Services to us. Where this occurs, we take reasonable steps to ensure your data continues to receive an appropriate level of protection, consistent with Qatar's Personal Data Privacy Protection Law (Law No. 13 of 2016).
7. Data Retention
We retain personal data for as long as your account is active, and afterwards for as long as necessary to comply with our legal, accounting, and regulatory obligations, resolve disputes, and enforce our agreements.
You can delete your account at any time: in the App (Profile > Delete/Deactivate Account), or on the web at our account deletion page. Deletion takes effect immediately. You can no longer sign in, and your email address, phone number, password, profile photo and learning-plan answers are erased. Your feedback after a training is erased too.
We retain enrollment, invoice, payment and certificate records, including the name printed on them, after deletion. These serve as legal and financial records, and certificates and invoices must remain valid and traceable. We retain them for seven (7) years as required by applicable law.
8. Data Security
We apply technical and organizational measures designed to protect your personal data, including password hashing, access controls limiting staff access by role, and encrypted transmission of data. No system is completely secure, and we cannot guarantee absolute security. If you believe your account has been compromised, contact us immediately at info@alburraqueconsultancy.com.
If a security incident ever affects your personal data, we will tell you and the competent Qatari data protection authority without undue delay, and within 72 hours of learning of it: what happened, which of your data was involved, what we are doing about it, and what you can do to protect yourself.
9. Your Rights
Subject to applicable law, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data, subject to our legitimate retention needs described in Section 7
Object to or restrict certain processing, including marketing communications
Withdraw consent where processing is based on consent, without affecting processing carried out before withdrawal
Lodge a complaint with the competent Qatari data protection authority
You can delete your account yourself, in the App or on our account deletion page. To exercise any of the other rights, or to make a complaint about how we handle your data, contact our Data Protection Officer at info@alburraqueconsultancy.com. We answer every request and complaint within 7 days. We may need to verify your identity before actioning a request.
10. Marketing Communications
We send you news about our courses and offers (as a notification in the App) only if you said yes. There is a separate box for this when you create your account, and it is not ticked unless you tick it. You can change your answer at any time in the App (Profile > App settings > News and offers), on our website (My profile), or by writing to info@alburraqueconsultancy.com. Saying no, or changing your mind later, never affects your account or your courses.
Messages about your own account and courses are always sent, because the service needs them: sign-in and verification codes, payments and invoices, your classes and any change to them, and certificates.
If you contact us first (for example on WhatsApp, Instagram, Facebook or our website), we reply to you about what you asked.
11. Children's Privacy
Our Services are intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that we have collected personal data from someone under 18, we will take steps to delete it.
12. Cookies and Similar Technologies
Our admin web platform may use browser local storage to keep you signed in. Our mobile app uses on-device storage for the same purpose. We do not currently use third-party advertising cookies or tracking pixels on our own properties.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes through the App or by email, and will update the "Last updated" date above. Continued use of the Services after a change takes effect constitutes acceptance of the revised Policy.
14. Contact Us
If you have questions about this Privacy Policy or how we handle your personal data, contact us at:
Al Burraque Consultancy & Training
Doha, Qatar
Email: info@alburraqueconsultancy.com
Phone: +974 7061 3193 (24/7)
Data Protection Officer (requests and complaints about your personal data): info@alburraqueconsultancy.com. We answer within 7 days.