AL BURRAQUE CONSULTANCY & TRAINING

REFUND & CANCELLATION POLICY

Effective date: September 28, 2026 | Last updated: September 28, 2026

This Refund & Cancellation Policy ("Policy") applies to all course registrations and payments made to Al Burraque Consultancy & Training ("Al Burraque", "we", "us", "our"), whether made through the Al Burraque mobile app, in person, or via bank transfer, and whether for Recorded, Live (online), or In-Person/Physical courses. This Policy forms part of, and should be read together with, our Terms and Conditions.

1. General Rule — Fees Are Non-Refundable

• Registration fees and course fees are strictly non-refundable and non-transferable once a seat is confirmed, except in the specific circumstances set out in Section 2 below.

• "Confirmed" means the invoice for your enrollment has been paid (in full or in part) and your enrollment has been recorded in our system.

2. Recorded Courses — No Refund Once Paid

• Once a Recorded course has been paid for and access has been granted, the fee is non-refundable. This applies regardless of how much of the course content you have watched, downloaded, or completed.

• Recorded course access runs for a limited period (typically 48 days from unlock, or as stated for the specific course) as set out in our Terms and Conditions. Letting this period lapse without completing the course does not entitle you to a refund or an automatic extension.

3. Live and In-Person Courses

• Once your seat in a Live or In-Person batch is confirmed (payment received), the fee is non-refundable and non-transferable to another person, except as set out in Section 4 below.

4. Refund for Course Non-Commencement

• If Al Burraque does not commence your registered Live or In-Person course within five (5) weeks from the date of your registration/payment, you are eligible for a refund of the amount you paid.

• The refund will be processed after deducting any applicable card/payment-gateway processing charges incurred by Al Burraque on the original transaction.

• This is the only circumstance under which a Live or In-Person course fee is refundable, aside from any requirement imposed by applicable law.

5. Batch Rescheduling or Cancellation by Al Burraque

• If Al Burraque reschedules a confirmed batch, we will notify you through the App, phone, or email. The five (5) week non-commencement rule in Section 4 continues to apply from the date of your registration/payment.

6. Gift Purchases

• Course gifts follow the same non-refundable policy as the underlying course type (Recorded or Live/In-Person) described above.

7. How Refunds Are Paid

• Where a refund is due under Section 4 (or any other case Al Burraque approves at its discretion), it will be paid using the same method the original payment was made by, where possible, within fourteen (14) business days of approval.

• Any card, bank, or payment-gateway processing charges incurred on the original transaction will be deducted from the refunded amount, as permitted by applicable law.

8. How to Request a Refund

To request a refund under this Policy, email us at info@alburraqueconsultancy.com or call +974 7061 3193 (24/7), stating your full name, enrollment/invoice number, and the course concerned. We will confirm receipt of your request and respond within five (5) business days.

9. Changes to This Policy

We may update this Policy from time to time. The version in effect at the time of your registration/payment governs that enrollment, unless a change is required by law to apply retroactively.

10. Contact Us

Al Burraque Consultancy & Training

Doha, Qatar

Email: info@alburraqueconsultancy.com

Phone: +974 7061 3193 (24/7)